Content Creation

“Content: there is no easy button.” — Scott Abel

Now that you have finished your content audit, made decisions about which current content you need to keep, revise, remove and merge, and determined your information architecture, it’s time to start writing your content.

"'People only say "Wow!" once.' ... Snappy fonts and clever color palettes are not the reason people visit websites. People visit websites because they want good content to help them complete a task they have in mind." — Luke Chaput de Saintonge

Content creation is entirely about the written word. Don’t get caught up in the circular argument regarding content and design. You shouldn’t be thinking about the appearance or layout or design yet.

Your users come to your website for the content, not the design, so focus right now on telling them something they need or want to know or helping them get something done. If you have great written content, the design should just compliment that.

“Content precedes design. Design in the absence of content is not design, it’s decoration.” — Jeffrey Zeldman

Your content should also be written before you design your website because you don't want to be forced to fit your content into a pre-determined layout. And, you don't want to have to change your design because your content won't fit. Changing a design is time consuming and may force you to push back your deadlines.

“As a rule of thumb, content should account for at least half of a page’s design, and preferably closer to 80 percent.” — Jakob Nielsen

Once you move past the homepage and your primary navigation pages, most of the remaining content of your website will have the same basic structure.

After you have a first draft of the content, you can then look at how elements like calls to action, images, buttons, can enhance the content.

Like your content audit, there isn't anything sexy about creating most of the content your website. But, this may be the most critical process in determining your website’s success.

Getting Started

“The secret of getting started is breaking your complex overwhelming tasks into small manageable tasks, and starting on the first one.” — Mark Twain

Having trouble deciding where to start? Getting too caught up on what it will look like? Escape analysis paralysis by starting with the easiest sections and then gradually building into more intricate pieces.

Start with Secondary and Tertiary Navigation Pages

Do this by starting at the bottom of your information architecture site map with the secondary and tertiary navigation pages (1.3, 1.2, 1.1, etc.) and working up to your primary navigation pages (1, 2, 3, etc.). Leave your homepage and primary navigation pages for the end, when you’ve established your rhythm and voice.

You can always come back and polish your early work. But the key is getting rolling NOW!

"A first draft doesn’t need to be perfect, just ‘good enough.’ A first edit might be more substantive; a second edit fixes language and grammar; a third edit serves as a final proof." — Bridging the Content Gap

Site map for the Office of Academic Advising website

Writing simple, useful web content is not an easy task, so starting with the easiest content can help you ease into the process, learning the art of writing specifically for the web along the way. These pages will be mostly process or task-based pages that give more business-oriented information that makes their content more straight forward and easy to write.

“‘Content is King’ – you might have a pretty web site which will catch someone’s eye, but if the content is no good, you can be willing to bet that they aren’t going to stick around.” — Selene M. Bowlby

While saying this is the easiest content to write, don't downplay the importance of the content on these pages. This is the content people are coming to your website to find. It is the foundation on which the rest of your website is built, and if your foundation is not solid it doesn't matter how pretty your website is, it will still crumble and never be successful.

Finish with Primary Navigation Pages

Once you have tackled those pages in the secondary or tertiary navigation, you will have knocked out most of your website’s content and can then move on to the tone-setting pages like landing pages and your homepage. You will have the ability to focus more time and attention on these page and really be able to make your content useful and persuasive.

Writing your content is probably the step that will take the longest because you will probably need to write all of the content and then re-examine that content to determine what the best way to give that content to your users.

Website Manuscript

Putting your content in manuscript form can often help with the writing process. It makes you have to think of your content on a page-by-page basis and even section-by-section on a page. It can help you divide your content and help you visualize when text is getting too long and help you break those larger blocks of text into smaller blocks that are easier for users can scan.

Think of your website manuscript as a page-by-page outline. Fill out your big Roman numerals first with the topics you want to discuss on the page (registration, dropping classes, changing a grade, missed deadlines, etc.). Then fill in the specific information about those topics as body copy and links. Then determine what you would like to name the information in that section (refer to your keywords and topics since these will help improve your SEO) and fill that in as your headline.

“The journey of a thousand miles begins with one step.” – Lao Tzu

Start at the bottom of your information architecture site map with the secondary and tertiary navigation pages (1.3, 1.2, 1.1, etc.) and take your website one page at a time. Don’t think of all the pages on your website as a whole, think of them all as individual pages. Then work on a page or two a day – or more if you have the time – and slowly but surely you will make your way through all of it.

Content Creation Process

Information Architecture Site Map

Academic Advising Site Map with pull out for Academic Honors



Scroll Down Arrow            Scroll Down Arrow            Scroll Down Arrow


Website Manuscript

Web manuscript for the Academic Honors page


Scroll Down Arrow            Scroll Down Arrow            Scroll Down Arrow



Screenshot of the Academic Advising Academic Honors page